Q1. How long is the guarantee period?
A1: We offer a one-year quality warranty for our products.
Q2. How long is our production lead time?
A2: Our production lead time is typically 10-20 days upon receipt of deposit during the regular season, and it may extend to 25-30 days during our peak season.
Q3. What is the payment term?
A3: We accept payment via Telegraphic Transfer (T/T).,the balance before the shipment when goods are ready.
Q4. What kind of documents will you provide to us?
A4: We will provide you with the Bill of Lading (B/L), Commercial Invoice, Packing List, and Certificate of Origin. With these documents, you or your broker can handle customs declarations on your end.
Q5. During shipping, if there is damage to the products, how do we get replacements?
A5: During shipping, our shipping agency will endeavor to ensure the safety of the goods. In the event of product damage, they will be held accountable. If the damage is not severe, we will assist you and compensate for the damaged parts.
Q6: Can I get some samples?
A6: We would be delighted to provide you with samples for quality inspection.
Q7: How does your factory handle quality control?
A7:Quality is our top priority. We place great emphasis on quality control from the initial stages to the final production. Each product is fully assembled and meticulously tested before being packaged for shipment.
Q8: Will you deliver the correct goods as ordered? How can I trust you?
A8: Yes, we will. Honesty and credibility are at the core of our company culture. We have established ourselves as a trusted partner to dealers since our inception.
Q9: What are your shipping terms?
A9: We offer EX Works (EXW), Free On Board (FOB), and Cost, Insurance, and Freight (CIF) shipping terms.
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